Terms of use

Beeline Accommodation ("Beeline", "we") operates this website, which helps guests find and contact independent accommodation hosts. Beeline is operated by The Trustee for The Opal Trust, ABN 79 778 523 721.

Beeline is an online directory and booking tool. Each listing is offered by an independent host. Any booking or stay is an arrangement between you and that host, not with Beeline.

Beeline does not own, manage or inspect the accommodation, and does not take a commission on bookings. Hosts are responsible for the accuracy of their listings, the condition and safety of their property, and any licences or approvals they need.

Some listings confirm a booking immediately when you submit it. Others are requests that the host accepts or declines. We will tell you which applies before you submit.

The host's own cancellation and payment terms are shown on the listing and when you book. By submitting a booking you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Payment is made up front, to the host, using a method the host offers. This is either a direct bank transfer to the host's account, or a card payment, or both. Check the payment details with the host before you pay.

Bank transfers have no surcharge. Card payments are processed securely by Stripe and have a card surcharge added to cover the cost of processing the card. The surcharge is shown to you before you pay and appears as its own line on your invoice and receipt. Paying by bank transfer avoids it.

Beeline does not take a commission on bookings and does not keep any part of what you pay for your stay. Refunds follow the host's cancellation terms shown when you book. [Lawyer to confirm surcharge and refund wording.]

You may contact a host about their listing. Please be respectful and do not use host contact details for unrelated marketing.

Do not misuse the site, attempt to access it without permission, submit false bookings, or copy its content for commercial use without our written consent.

We take reasonable care to keep the site accurate and available but do not guarantee it will always be error-free or uninterrupted. To the extent the law allows, we are not liable for loss arising from a stay, a host's conduct, or listing information supplied by a host. [Lawyer to confirm wording.]

If you have a problem with a listing or a host, contact the host first. If it is not resolved, contact us at bookonbeeline@gmail.com and we will review it and may remove a listing that breaches our rules.

We may update these terms. The version on this page applies. These terms are governed by the laws of Queensland, Australia.